Job Listings

We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department.This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.

KEY RESPONSIBILITES - Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menu’s and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining the menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upsell of food and beverages and making guests aware of promotions. - If necessary preparing orders like drinks and preparing snacks, bread. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way. - Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attend departmental meetings if required. - Take feedback from guests and notifying management about it. - Share ideas for improvement - Know the software in the F&B outlets to be able to put in the orders - Ensuring your guests receive what they ordered, guest satisfaction is key at all times - Taking pride in your daily actions with the team as well as our guests.

As a Housing Manager at The First Group - Hospitality, you will be responsible for overseeing the staff accommodation facilities within our hotel properties. You will play a critical role in ensuring that our staff members are provided with comfortable, safe, and well-maintained living environments. Your primary duties will include:   - Overseeing the day-to-day operations of staff accommodation facilities, including maintenance, cleanliness, and security. - Conducting regular inspections to ensure compliance with health, safety, and quality standards. - Addressing any maintenance issues promptly and coordinating repairs as needed. - Managing inventory of supplies and equipment necessary for the upkeep of the accommodations. - Acting as the primary point of contact for staff members regarding accommodation-related concerns or requests. - Providing assistance and support to staff members with accommodation-related issues, including resolving conflicts and facilitating room assignments. - Maintaining accurate records related to occupancy, maintenance activities, and expenditures. - Preparing reports and presentations as required by management. - Collaborating with other departments, such as Human Resources and Finance, to ensure efficient operations and compliance with policies and procedures. - Assisting in the development of annual budgets for staff accommodation operations. - Monitoring expenses and identifying opportunities for cost-saving measures. - Ensuring that expenditures remain within budgetary constraints while maintaining the quality of accommodations and services. - Ensuring compliance with local regulations and legal requirements governing staff accommodations. - Keeping up-to-date of industry best practices and implementing changes as necessary to meet evolving standards. - Organizing social activities to drive team engagement.

The Opportunity: Managing Director of the iconic Ceil Tower, Dubai Marina.   The Property: With 81 floors, the five-star Ciel Tower, will be the world's tallest hotel offering 1004 hotel rooms and suites, 11 food & beverage outlets, a spa, a Nest Social VIP Lounge and all the facilities and amenities you would associate with an iconic five-star hotel in Dubai. Ceil Tower will offer its guests unparalleled levels of service, a wide variety of exceptional culinary experiences in its restaurants and bars, delightfully appointed rooms and suites, all with stunning views.      Responsibilities:   As a Managing Director, you will spearhead all aspects of hotel management, ensuring exceptional service standards, maximizing revenue streams, and fostering a culture of excellence.   1-Leadership and Strategic Management: - Provide visionary leadership to the entire Ciel Tower team, setting clear goals and objectives in alignment with the hotel's mission and values. - Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability. - Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development. 2-Operational Excellence: - Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security, to ensure seamless and efficient service delivery. - Maintain the highest standards of cleanliness, safety, and guest satisfaction throughout the property. - Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness. 3-Guest Experience and Satisfaction: - Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest. - Monitor guest feedback and reviews, addressing any concerns promptly and proactively to ensure high levels of satisfaction and loyalty. - Continuously innovate and enhance guest amenities, services, and facilities to maintain Ciel Tower's reputation as a world-class destination. 4-Revenue Management and Financial Performance: - In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services. - Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency. - Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards. 5-Stakeholder Relations and Community Engagement: - Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for Ciel Tower's objectives. - Act as an ambassador for Ciel Tower within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.  

SUMMARY   The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me“service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.   Joining a dynamic, vibrant and customer focused team you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests.   As a TRYPster, You will make guests feel amazing, create warmth & strike up conversation.   KEY RESPONSIBILITES   - Responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office - Assign, monitor & manage VIP arrivals/ bookings/ arrange amenities - Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership - Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System - Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s - Handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift - Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests. - Continually check the accuracy of room count & room availability - Ensure all rooms and suites assigned according to guest preference - Completion of all Opera reports that are focused on blocking certain room types for guests - Assist to attend the Group Resume meeting and handle all group arrivals - To have a full working knowledge of the Wyndham Rewards and its benefits by taking every opportunity to enrol new members - Maintain comprehensive knowledge of standard reservation procedures - Communicate to Assistant Front Office Manager and Duty Manager all information likely to be of interest to hotel Management such as the expected arrival and departure of VIPs and all other pertinent information - Be aware of the hotel availability and of every opportunity to maximize room revenue - Gain understanding of the departmental goals and financial targets and support management team in achieving these targets - Ensure all emails are replied to in a professional and timely manner - To work closely with Service team for any Guest Relation request and arrangement - Maintain file system and assist with data entry - Maintain inventory of office supplies & ensure any requests are made according to pre-set budget - Maintain security of information relating to guests and colleagues in the hotel - Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures. - Communicate closely and regularly with Housekeeping Room Controllers in terms of room assignments - Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained - Perform other clerical tasks as needed - Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations - Develop and maintain positive productive working relationships with other associates and departments - Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones - Prepare group/VIP key packets and arrivals - Place rooms in OOO & OOR status and communicate with Housekeeping and Engineering - Work closely with Revenue Management to help control the overbooking process - Co-ordinate with Sales for any group bookings - Ensure all special rates and comp forms are filed - Daily answer all social media platform guest feedback - Produce monthly Reports for the FO team & Management - Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Rooms - Recycles whenever and where-ever possible and enforces cost saving measures

- Manage social media channels, including Facebook, Instagram and other relevant platforms - Develop monthly content collection calendar and manage photography bookings with outlets - Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets  - Proposes new ideas and concepts for social media content  - Coordination of the Monthly & Quarterly activations between Marketing department and external parties - This includes PRL requests / activation updates and changes     - Coordinate collaborations and bookings with media and influencer reviews   - Collaborate with other internal teams (e.g. Digital) to develop and monitor strategic PR & direct marketing initiatives (emailer campaigns)

As the Staff Accommodation Coordinator in the hospitality industry, your primary responsibility will be to manage and oversee the accommodation facilities provided for the organization's staff. This role involves ensuring comfortable and secure living conditions for employees, coordinating maintenance and housekeeping services, and addressing any concerns related to staff accommodation.   Key Responsibility:   - Accommodation Allocation: - Coordinate the allocation of accommodation for staff members based on organizational policies and availability. - Maintain accurate records of occupancy, room assignments, and any changes in staff accommodation. - Move-in and Move-out Procedures: - Facilitate smooth move-in and move-out processes for employees residing in staff accommodation. - Conduct orientation sessions for new residents to familiarize them with accommodation facilities and guidelines. - Maintenance Oversight: - Collaborate with the maintenance team to ensure that all accommodation facilities meet safety and cleanliness standards. - Address maintenance issues promptly and coordinate repairs and improvements as needed. - Housekeeping Coordination: - Coordinate housekeeping services to maintain cleanliness and hygiene in common areas and individual living spaces. - Conduct regular inspections to ensure adherence to cleanliness standards. - Communication and Conflict Resolution: - Serve as a point of contact for staff accommodation-related concerns and inquiries. - Address and resolve conflicts or issues related to accommodation, and escalate matters to higher management when necessary. - Policy Compliance: - Ensure staff compliance with accommodation policies, rules, and regulations. - Communicate any changes or updates to accommodation policies to the staff and facilitate training sessions if required. - Emergency Response: - Develop and implement emergency response procedures for staff accommodation. - Coordinate with relevant authorities and departments to ensure the safety and well-being of residents during emergencies. - Budget Management: - Assist in budget planning for staff accommodation, including managing expenses related to maintenance, repairs, and improvements. - Monitor expenditures to ensure adherence to budgetary constraints. - Reporting and Documentation: - Maintain accurate records of accommodation-related activities, including occupancy rates, incident reports, and maintenance logs. - Generate regular reports for management on the status of staff accommodation.

- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.  - Follow up local authority requirement maintenance plan for kitchen equipment’s. - Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP. - Attend to repairs and maintenance of laundry equipments and kitchen equipment - both electric and gas. - Be responsible for operation, repairs and maintenance of all cold rooms, fridge units, ice machines, and other refrigerated system. - Be responsible for operation, repairs and maintenance of all ovens, dishwasher, stoves and other electric and gas equipment in the kitchen. - Provide assistance / technical know-how in the installation of new or additional kitchen equipment’s. - Conduct routine inspection to kitchen and bar areas logs all his observations. - Perform daily log readings of cold rooms and other refrigerated equipment, ensuring proper operation of the equipment. - Perform equipment repairs as per manufacturer’s recommendations. - Perform assigned checklists, inspection, testing and log readings. - Check and replace fused lights in the kitchen. - Check and replace water filters for coffee machines, combi oven, ice machine and other water systems. - Perform general and emergency repairs and maintenance to all kitchen equipment. - Ensure Fire and Engineering safety features operate at peak efficiency. - Ensure proper records relating to all plant and equipment are kept. - Review daily log book, rectify or follow up on all items left unsolved from previous shifts in relation to kitchen equipment, system and units. - Perform the daily task and assignment and ensure that tasks are done in a reasonable time frame and to the standard as set by the Engineering Department. - Ensure all requests for maintenance are carried out within an acceptable time frame. - Liaise and supervise Kitchen Equipment Contractors and ensure that appropriate standards are met. - Assist other engineering associates when required. - Maintain all tools and equipment in good condition. - Ensure adequate stock of spare parts and materials - Adhere to safe operation of all plant equipment and ensure the safety of guests and staff at all times.

  Job Summary: The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.   Key Responsibilities:   - Greet guests and provide information about recreational facilities and activities - Check in guests and collect fees for facility use or activities - Monitor activities and enforce facility rules to ensure the safety and enjoyment of all guests - Set up and maintain recreational equipment and facilities, including cleaning and minor repairs - Assist with coordinating and implementing recreational activities, including games, tournaments, and special events - Provide first aid and emergency assistance as needed - Maintain accurate records and reports of facility usage, equipment inventory, and incidents - Assist with marketing and promoting recreational activities and facilities to increase usage and revenue - Maintain a clean and organized facility, including locker rooms and restrooms - Perform other duties as assigned

The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally. - Greet guests in a friendly and professional manner, providing exceptional customer service. - Receive and accurately record guest laundry requests, ensuring all necessary details are documented. - Inspect garments for stains, damages, and special care instructions. - Sort and separate laundry items by color, fabric type, and care requirements. - Load and unload laundry machines, following safety procedures and manufacturer guidelines. - Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments. - Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results. - Remove garments promptly from machines, checking for cleanliness and dryness. - Properly fold, hang, and package clean laundry items for delivery or pick-up. - Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner. - Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally. - Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks. - Maintain cleanliness and organization in the laundry area and storage rooms. - Adhere to hotel policies and procedures, including safety and security protocols. - Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution. - Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.

As a Uniform Room/Laundry Attendant at our resort, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.   Laundry Operations: - Sort, wash, dry, fold, and press linens, towels, and uniforms according to established procedures. - Operate laundry equipment safely and efficiently, including washing machines, dryers, and press machines. - Handle stained or damaged items appropriately, following specific guidelines for treatment or disposal. - Maintain inventory of linens and uniforms, keeping track of stock levels and ordering supplies as needed. - Ensure that all laundry processes adhere to health and safety standards.   Uniform Management: - Receive, inspect, and distribute clean uniforms to resort staff in a timely manner. - Keep accurate records of uniform assignments and returns, monitoring for any discrepancies or missing items. - Perform minor repairs or alterations to uniforms as necessary, such as sewing on buttons or mending seams. - Coordinate with department heads to determine uniform requirements for new hires or changes in staff roles.   Quality Control: - Inspect laundered items for quality assurance, ensuring that they meet the resort's standards for cleanliness and presentation. - Report any issues or concerns regarding laundry quality, equipment malfunctions, or inventory shortages to the appropriate supervisor. - Implement corrective measures as needed to address deficiencies and maintain consistency in laundry operations.   Team Collaboration: - Collaborate with other members of the housekeeping and maintenance teams to ensure seamless coordination of laundry services. - Communicate effectively with supervisors and coworkers to prioritize tasks and resolve any issues that may arise. - Foster a positive working environment by demonstrating professionalism, teamwork, and a willingness to assist others.      

As the Recreation Manager for our esteemed resort, you will be responsible for creating and overseeing recreational programs and activities designed to enhance the guest experience. This role requires a dynamic individual with a passion for providing exceptional customer service and a knack for organizing engaging events. You will work closely with various departments to ensure the smooth operation of recreational facilities and activities while maintaining a high standard of safety and guest satisfaction.   Job Responsibilities: - Develop a diverse range of recreational programs and activities suitable for guests of all ages and interests. - Collaborate with the marketing team to promote upcoming events and activities to guests prior to and during their stay. - Coordinate and schedule recreational activities, ensuring they align with the resort's overall goals and guest preferences. - Oversee the setup and breakdown of equipment and facilities for each activity, ensuring all necessary resources are available. - Recruit, train, and supervise a team of recreation staff, including activity coordinators and lifeguards. - Conduct regular performance evaluations and provide ongoing training and support to ensure high-quality service delivery. - Interact with guests to gauge their interests and preferences, soliciting feedback to continuously improve recreational offerings. - Resolve any guest concerns or complaints promptly and professionally, striving to exceed guest expectations at all times. - Implement and enforce safety protocols and procedures to minimize risks associated with recreational activities and facilities. - Ensure compliance with all relevant regulations and standards governing recreational operations, including health and safety guidelines. - Assist in the development of the recreational department budget, monitoring expenses and revenue to ensure financial targets are met. - Identify cost-saving opportunities and revenue-generating initiatives to maximize departmental profitability.  

Job Summary: As a bartender, you will be responsible for providing excellent customer service while preparing and serving beverages to guests in the food and beverage industry. You will work closely with other team members to ensure that all guests have an enjoyable experience and all drinks are prepared to the highest standard.   Key Responsibilities: - Greet guests and take their drink orders - Prepare and serve alcoholic and non-alcoholic beverages - Ensure that all drinks are made to the correct specification and presented beautifully - Keep the bar area clean and well-stocked at all times - Maintain a good knowledge of all beverages and be able to make recommendations to guests - Handle cash and credit card transactions accurately - Follow all safety and health regulations - Ensure that the bar area is kept clean and presentable at all times - Maintain inventory of supplies and restock as necessary    

The 3D Visualiser should be able to deliver high quality 3D images on a very tight deadline, she/he should be responsible to create the same from assigned concept design given by the Interior Designer in charge. Extensive knowledge of Photoshop is a must as the final image should be edited and ready to be used as marketing materials/final ID presentation. Responsibilities include but are not limited to - - Create 3D renderings for Architecture, Interior and Landscape designs. - Assisting interior designers, architects and landscape or graphic designers in design details using special rendering software. - Enhancing images and adding special effects creatively. - Delivering Design Visualization; presentation Projects to clients.

As the Food and Beverage Manager in the hotel industry, you will be responsible for overseeing all aspects of the food and beverage operations within the establishment. This role involves managing staff, ensuring high-quality service, and optimizing the profitability of the F&B department.   Key Responsibilities: - Menu Planning and Development: - - Collaborate with chefs and culinary staff to create innovative and appealing menus. - Regularly review and update menus to meet guest preferences and industry trends. - Budgeting and Cost Control: - Develop and manage the F&B department budget. - Monitor expenses, control costs, and implement strategies to maximize profitability. - Vendor Management: - Negotiate with and manage relationships with food and beverage suppliers. - Ensure timely and cost-effective delivery of quality ingredients and products. - Staff Recruitment and Training: - Recruit, train, and supervise F&B staff, including servers, chefs, and bartenders. - Conduct regular training sessions to enhance staff skills and knowledge. - Quality Control: - Maintain high standards of food and beverage quality, presentation, and service. - Conduct regular inspections and tastings to ensure consistency. - Customer Service Excellence: - Foster a customer-centric culture among F&B staff. - Address customer feedback and resolve issues to enhance guest satisfaction. - Health and Safety Compliance: - Ensure compliance with health and safety regulations in food preparation and service. - Implement and enforce hygiene and sanitation standards. - Event Planning and Catering: - Coordinate and oversee catering services for events and functions. - Work with event organizers to meet specific requirements and expectations. - Sales and Marketing Collaboration: - Collaborate with the sales and marketing team to promote F&B offerings. - Develop and implement strategies to increase revenue and drive sales. - Inventory Management: - Monitor and manage F&B inventory levels, including perishable and non-perishable items. - Implement efficient inventory control systems to minimize waste. - Performance Analysis and Reporting: - Analyze F&B performance metrics and prepare regular reports for management. - Identify areas for improvement and implement corrective actions.

Purpose: As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.   Responsibilities: - Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections. - Maintain good working relations with all departments. - Report to management on deficiencies and irregularities noted in the operation. - Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. - Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed. - Be alive to new ideas and system which could benefit the department and hotel. - Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments. - Responds immediately on medical requests and emergencies. - Assist in investigating and resolving written guest complaints. - Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance. - Assist Front Desk when required, help guest check in, check out, etc. - Assist other departments in resolving problems when Department head concerned is not available. - Participate in Manager on Duty coverage as required. - Assist and drive up selling at the point of check-in to increase overall room’s revenue. - Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed. - Supervise work operations of the department. - Deliver high quality service to guests. - Ensure guest needs and reasonable requests are met. - Seek opportunities to continually improve guest service. - Take appropriate action to resolve guest complaints. - Maintain a high level of product and service knowledge to explain and sell services and facilities to guests. - Adhere to the hotels and emergency policies and procedures. - Be familiar with property safety, current first aid and fire emergency procedures. - Ensure a high level of cleaning is maintained in work area. - Ensure all reporting and servicing deadlines are met on a timely basis. - Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided. - You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc. - You will require to attend monthly catch ups and review sessions with your appointed mentor/coach. - Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.

The Content Marketing Executive will contribute to the development and implementation of content marketing strategies across various online channels, with a focus on social media management, content creation & online reputation management. Their responsibilities will include assisting with content management across different platforms, including blogs, SEO, social media, websites, and newsletters. The role is designed to enhance the company's organic search results, boost brand awareness, and aid in increasing revenue.   - Social Media Management: - Schedule daily posts on various platforms (Instagram, Facebook, LinkedIn, YouTube). - Develop engaging content and monitor industry trends. - Collaborate on content creation and ensure visual and written alignment. - Generate monthly content calendar and handle community management. - Analyze competitor activity and trends for brand alignment. - Provide urgent copywriting support and track call-to-actions with UTM. - Online Reputation Management: - Manage inquiry responses and monitor online reviews. - Identify and escalate negative reviews for resolution. - Craft professional responses and encourage positive reviews. - Collaborate to address customer issues and improve ratings. - Mitigate fake profiles and provide regular progress reports. - Content Marketing & Management: - Develop content plans for increased traffic and engagement. - Plan digital content across relevant platforms. - Liaise with stakeholders and production teams. - Audit and commission third-party content as needed. - Schedule and publish high-quality content, supporting website optimization and SEO practices. - Email Marketing Support: - Assist in newsletter editorial planning and content selection. - Analyze insights from newsletter campaigns. - Reports & Analysis: - Analyze key metrics and ROI against objectives. - Monitor social media trends and campaign effectiveness. - Utilize Talkwalker insights for positive brand perceptions. - Deliver timely monthly social reports on growth, engagement, and opportunities.

As a Security Officer at our resort, you will play a crucial role in ensuring the safety and security of guests, employees, and property. Reporting directly to the Security Supervisor, you will be responsible for implementing security protocols, monitoring surveillance systems, and providing assistance during emergencies. This position requires strong communication skills, attention to detail, and the ability to handle various security-related tasks efficiently.   Key Responsibilities:   - Patrol and Surveillance:Conduct routine patrols of the resort premises to identify and address security risks. Monitor surveillance cameras and promptly respond to any suspicious activities or breaches. - Guest and Employee Safety:Maintain a visible presence throughout the resort to deter potential security threats. Assist guests and employees with safety-related concerns and provide guidance during emergency situations. - Access Control:Enforce access control policies by verifying credentials and monitoring entry and exit points. Ensure that only authorized individuals have access to restricted areas. - Incident Response:Respond promptly to security incidents, disturbances, or medical emergencies. Take appropriate action to de-escalate situations and coordinate with local authorities if necessary. - Report Writing:Accurately document all security-related incidents, observations, and actions taken in detailed reports. Maintain organized records to facilitate incident investigation and analysis. - Emergency Preparedness:Participate in regular emergency response drills and training sessions. Familiarize yourself with emergency procedures and protocols to effectively respond to various scenarios. - Customer Service:Provide exceptional customer service to guests and employees by addressing inquiries, assisting with directions, and offering support as needed. - Collaboration:Collaborate with other resort departments, including management, maintenance, and housekeeping, to address security concerns and maintain a safe environment for everyone.      

KEY RESPONSIBILITES - Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menu’s and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining the menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upsell of food and beverages and making guests aware of promotions. - If necessary preparing orders like drinks and preparing snacks, bread. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way. - Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attend departmental meetings if required. - Take feedback from guests and notifying management about it. - Share ideas for improvement - Know the software in the F&B outlets to be able to put in the orders - Ensuring your guests receive what they ordered, guest satisfaction is key at all times - Taking pride in your daily actions with the team as well as our guests.

- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.  - Follow up local authority requirement maintenance plan for kitchen equipment’s. - Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP. - Attend to repairs and maintenance of laundry equipments and kitchen equipment - both electric and gas. - Be responsible for operation, repairs and maintenance of all cold rooms, fridge units, ice machines, and other refrigerated system. - Be responsible for operation, repairs and maintenance of all ovens, dishwasher, stoves and other electric and gas equipment in the kitchen. - Provide assistance / technical know-how in the installation of new or additional kitchen equipment’s. - Conduct routine inspection to kitchen and bar areas logs all his observations. - Perform daily log readings of cold rooms and other refrigerated equipment, ensuring proper operation of the equipment. - Perform equipment repairs as per manufacturer’s recommendations. - Perform assigned checklists, inspection, testing and log readings. - Check and replace fused lights in the kitchen. - Check and replace water filters for coffee machines, combi oven, ice machine and other water systems. - Perform general and emergency repairs and maintenance to all kitchen equipment. - Ensure Fire and Engineering safety features operate at peak efficiency. - Ensure proper records relating to all plant and equipment are kept. - Review daily log book, rectify or follow up on all items left unsolved from previous shifts in relation to kitchen equipment, system and units. - Perform the daily task and assignment and ensure that tasks are done in a reasonable time frame and to the standard as set by the Engineering Department. - Ensure all requests for maintenance are carried out within an acceptable time frame. - Liaise and supervise Kitchen Equipment Contractors and ensure that appropriate standards are met. - Assist other engineering associates when required. - Maintain all tools and equipment in good condition. - Ensure adequate stock of spare parts and materials - Adhere to safe operation of all plant equipment and ensure the safety of guests and staff at all times.